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Public sector
Civic Connect
Citizen services portal with 220K users
220K
Active users
84
Forms digitised
AA
WCAG
The challenge
Citizens had to visit offices and fill paper forms. Staff entered them manually into legacy databases.
Our solution
A multilingual, WCAG AA-compliant web portal with single sign-on, e-signatures, and a workflow engine for staff review.
The outcome
84 services digitised, 220K active users, and a 78% drop in in-person visits.
Stack
ReactTypeScriptPostgresSSOi18n